At shoenest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:
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Full name
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Email address
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Phone number
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Billing and shipping address
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City, state, ZIP/postal code, and country
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Order and purchase information
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Payment-related information
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Website usage and browsing information
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Information you provide when contacting our customer support team
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use the information we collect to:
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Process and fulfill your orders
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Process payments
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Deliver products to you
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Provide order confirmations and shipping updates
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Respond to your questions and customer service requests
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Improve our website, products, and services
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Prevent fraud, unauthorized transactions, and security issues
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Maintain records of transactions
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Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment providers. We do not intentionally store your complete credit or debit card information on our own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
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Remember your preferences
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Keep items in your shopping cart
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Understand how visitors use our website
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Improve website functionality
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Provide a better shopping experience
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
5. How We Share Your Information
We may share your information with trusted third parties when necessary to operate our business, including:
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Payment processing providers
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Shipping and delivery providers
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Website hosting and technology providers
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Customer service providers
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Analytics and security service providers
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, website, or business.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Complete transactions and provide services
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Maintain business and transaction records
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Resolve disputes
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Prevent fraud
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Comply with legal and regulatory obligations
When information is no longer required, it may be securely deleted or anonymized where appropriate.
8. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party services you use.
9. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.
10. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Ask about how your information is collected or used
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Withdraw consent where processing is based on consent
To exercise an applicable privacy right, please contact us using the information provided below.
11. Marketing Communications
If you choose to receive promotional communications from us, we may send information about products, offers, or updates.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
shoenest
Phone: +1 703-533-5001
Email: support@shoenest.store
Address: 6755 Athol Ave, Elkridge, MD 21075, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.