At shoenest, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product under the conditions outlined below.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
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Be unused and unworn
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Be in its original condition
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Be free from damage, stains, odors, or signs of use
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Include the original packaging, where applicable
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Include any tags or accessories that came with the product
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including products that:
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Have been worn or used
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Are damaged due to customer misuse
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Are missing original packaging or accessories
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Show signs of washing, alteration, or excessive use
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Are returned after the applicable return period
3. How to Request a Return
To request a return, please contact our customer support team before sending the product back.
Please provide:
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Your order number
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Customer name
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Email address
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Reason for the return
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Photos of the product, if the item is damaged or defective
Do not send a product back without first contacting us for return instructions.
4. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request photographs or other information to verify the issue.
If the issue is confirmed, we may offer an appropriate solution, which may include:
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Replacement
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Refund
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Other resolution at our discretion
5. Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
6. Refunds
Once we receive and inspect your returned item, we will determine whether it qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund in your account.
7. Partial Refunds
In certain situations, only a partial refund may be provided, including when an item is returned with:
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Missing parts or accessories
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Damaged packaging
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Signs of use
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Damage that was not caused by shoenest
8. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it:
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Check your bank or payment account.
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Contact your payment provider.
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Contact your bank if necessary.
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If the refund is still missing, contact us at support@shoenest.store.
9. Exchanges
If you need a different size or another product, please contact us to determine whether an exchange is available.
Exchange availability depends on product inventory.
10. Order Cancellation
If you want to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or shipped.
If the order has already shipped, you may need to follow the applicable return process.
11. Refund Processing Time
After an approved return has been received and inspected, refunds will be processed within a reasonable period.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
12. Contact Us
For return or refund questions, please contact us:
shoenest
Phone: +1 703-533-5001
Email: support@shoenest.store
Address: 6755 Athol Ave, Elkridge, MD 21075, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
We will do our best to assist you and resolve your return or refund request as quickly as possible.