At shoenest, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
All orders are carefully reviewed and processed after the order is successfully placed.
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Orders are generally processed within 1–2 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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Processing time does not include shipping transit time.
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You will receive an order confirmation after your purchase is completed.
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A shipping confirmation and tracking information will be provided when your order is shipped, where available.
2. Shipping Within the United States
We currently ship orders within the United States.
We do not currently offer international shipping.
3. Shipping Time
After your order has been processed, estimated delivery times are:
Standard Shipping: 3–7 business days
Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.
4. Shipping Delays
Although we work with reliable shipping carriers, occasional delays may occur due to:
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Severe weather
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Holidays and peak shopping periods
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Carrier delays
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Incorrect or incomplete shipping information
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Address-related issues
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Events outside our control
If your order is delayed, please contact our customer support team and we will do our best to assist you.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Full name
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Street address
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Apartment or unit number
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City
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State
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ZIP code
If you provide an incorrect address and the order has already been shipped, additional shipping charges may apply for reshipment.
6. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number is issued.
7. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
We may request your order number, shipping information, photographs of damaged packaging or products, and other details needed to investigate the issue.
8. Delivery Issues
If tracking shows that your package has been delivered but you cannot locate it, please first check:
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Your front door or mailbox
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Around your property
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With household members or neighbors
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Any designated delivery location
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The carrier's delivery details
If you still cannot locate the package, contact us and we will assist you where possible.
9. Changes to Shipping Information
If you need to change your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that an address change can be made after an order has been processed or shipped.
10. Contact Us
If you have questions about shipping or your order, please contact us:
shoenest
Phone: +1 703-533-5001
Email: support@shoenest.store
Address: 6755 Athol Ave, Elkridge, MD 21075, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
We are happy to assist you with your shipping questions and concerns.