Last updated: October 14, 2026
30-Day Return Window
You have 30 days from delivery to return unworn shoes for a full refund. Shoes must be in original condition and original packaging — try them on indoors on a clean floor to make sure the fit is right.
How to Start a Return
- Email support@Shoenest.store or call +1 (703) 533-5001 with your order number.
- We'll reply with return instructions and the return address within one business day.
- Ship the shoes back using any trackable method. Return shipping is the customer's responsibility unless the return is our error.
Refund Processing
Once the returned pair arrives and passes inspection, your refund is issued to the original payment method within 5–10 business days. Original shipping is free, so refunds cover the full item price.
Damaged or Incorrect Items
If your shoes arrive damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the shoes, the box, and the shipping label. We'll send a replacement or a full refund — including any return shipping cost.
Non-Returnable Cases
- Shoes that have been worn outdoors, scuffed, or washed
- Pairs missing the original box or with damaged packaging beyond resale condition
- Returns requested after the 30-day window
Exchanges
Need a different size? Place a new order for the right size and return the original pair — that's the fastest way to get the correct pair on your feet. Questions? Contact us.